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You always have 30 days to return the clothes, and we’ll give you a full refund by the same method you used to pay.
Please notice! We deduct 8 euros in shipping from your return + it costs 8 euros to send an item back
For an item to be returned to MILK Copenhagen, it might take up to 14 working days.
We ask that you return the clothes in a clean, unworn condition and with all their tags still attached. Naturally, any faulty item can be returned and refunded. If a returned item is used, damaged, soiled or in any other way not in a condition suitable for re-sale, it will not be refunded.
Return label and return form is provided by us and it is sent along with your parcel. If you don't have a return note get a new return note here.
Do you have more questions about returns and refunds? Find the answers below or contact us at customerservice@milkcopenhagen.com
Please notice! We deduct 8 euros in shipping from your return + it costs 8 euros to send an item back
Returning a package to MILK Copenhagen costs 8€ for all EU customers. Remember to get a free receipt from the shipping company for your return, as this serves as proof of your return.
You can print a new return note and enclose it in the parcel. Just follow the instructions on the note and make sure you have written down your order number. We need your order details in order to process your return. Once you have filled out the return note, put it in the parcel with the item, you’d like to return.
Get a new return note here
Yes you can. If you wish to exhange a product to a new size or color – please give a notice on the return paper given in your package and fill it out. Then put the return paper in the package and return the product.
Get a new return note here
Your refund will still go back onto the card details used on your order as long as the card account is still open.
When a card is lost, stolen or cancelled, we can still refund that card. We cannot refund your order to a different card.
Do you want to return a gift bought from our online shop? We accept all return items, as long as you follow our regular return procedure. Make sure you have the receipt and the order number.
Return label is provided by us and it is sent along with your parcel. The recipient needs to find the shipment number on the return parcel card. After that he/she goes to the page my.smartpost.ee, or any Itella websites and select "Return" from the menu. Follow the steps provided by webpage to return the package. A PIN code is provided (via email or via sms) and the same one will be needed at the locker to return the parcel
On the webpage it will be showed also the validity of the PIN code (after it expires, a new PIN code must be generated)
At the parcel machine, the recipient selects "Send parcel" → "Send with door code" as the sending method on the screen, enters the PIN code and the box opens (there is no option to return parcels at the parcelshop)
Return instructions for recipients are only available in local languages on Itella websites.
When returning a parcel from Finland you have to deliver your return parcel at an Finnish Posti’s office.
For an item to be returned to MILK Copenhagen, it might take up to 14 working days.
We ask that you return the clothes in a clean, unworn condition and with all their tags still attached. Naturally, any faulty item can be returned and refunded. If a returned item is used, damaged, soiled or in any other way not in a condition suitable for re-sale, it will not be refunded.
Do you have more questions about returns and refunds? You can always contact us at customerservice@milkcopenhagen.com
Shipping costs 8€ for standard parcel shop delivery within the EU. Unfortunately, we do not offer home delivery at the moment.
You’ll be able to get the latest updates on your order by clicking the tracking link in your shipping confirmation email.
Your tracking link will be able to provide up to date information on the status of your order.
If you haven't received your order within 6 working days, please get in touch with our customer service, so we can help you further.
We can deliver to your permanent residential address or to your work address. If you want your delivery to reach you at work, you need to make sure that someone will be there to receive the goods and sign off when our delivery partner will deliver to your workplace.
We ship your order as quickly as we can. For international delivery expect 3-5 business days. During busy times, the delivery may be longer than normal.
In most cases, any customs or import duties are charged once the parcel reaches its destination country.
In a few cases, customers may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel.
MILK Copenhagen has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary.
If you want to be sure what handling fees and taxes are in your area, please contact your local customs office before you order.
You can cancel your order if it is not packed or is being processed. Please get in touch with our customer service team to help you get this sorted.
Do you want to make a last minute change? If we haven't shipped your order yet, we'll be happy to change your order.
Contact our customer service before 12 PM to change your order.
We are sorry to hear that. Please return the item to us as soon as possible so we can get this sorted for you. Don’t forget to select ‘Faulty’ as your reason for return. For more information on how to return, please see our FAQ under Returns & Refunds.
If you still need help to create a return, please get in touch with our customer service.
Missing an item? Don’t worry! It’ll probably arrive soon. In the meantime, please make sure that your order is correct:
1. Some of your items may have been sent in separate parcels.
2. Please check your confirmation email to see if all your items have been confirmed.
If your order has been sent in different parcels then each delivery note will tell you the items you can expect to find inside.
3. Please check the delivery notes from each part of your order to make sure you're not missing anything.
If an item is missing, please get in touch with our customer service. Make sure you have your order number and the name and number of your the missing item ready. We will resolve the issue for you as quickly possible.
You can get in touch with us here:
Email: customerservice@milkcopenhagen.com
Phone: (+45) 31 44 24 78
Our customer service opening hours are:
Monday - Friday 10 am - 4 pm GMT
Weekend Closed
When shopping on our website, simply click on the flag icon on the top right side of the page and the currency for the country you've selected will show together with the flag icon.
When you get to pay for your order, you'll be charged in the currency you have selected.
You can only use one promo/discount code per order.
If your payment has been declined, then you'll need to place your order again. We're not able to retrieve an order once the payment has been declined. To help ensure your order is not declined when placing a new order, we suggest checking the following:
1. Check that your card details are correct.
2. Make sure you enter the security code correctly- that's the three digit number on the back of your card.
3. Your card issuer may have declined your payment - it's best to contact your bank.
If your payment still gets rejected and you’ve checked all of the above, try paying with another card.
If you still find trouble completing your order, you can get in touch with our customer service.
We are sorry if you have been charged more than you were expecting for your order. We charge you in the currency that is selected at the checkout when you place your order. If your local currency is different to the currency you selected at the checkout then your bank will convert the amount using their exchange rate.
If you still believe you have been overcharged, please get in touch with our customer service.
If you have any issues with your customs invoice that you've received from MILK Copenhagen, please contact our customer service, so we can resolve the issue as quickly as possible.
Find more information about customer service here.
Please allow a few days for us to contact the bank and handle the tracking of the transaction. Once we’re updated by the bank, you will get notified by email.
If still in doubt, please contact our customer service.
MILK Copenhagen is an online brand exclusively, so you can’t find us at your local high-street or department store.
We focus our efforts on bringing you a fun and easy online experience and the best fashion news and tips.
On the upside, you don’t have to worry about opening hours. Instead, you can shop any time you’d like - in your pyjamas with your feet up.
If you want to send someone a gift from MILK Copenhagen, we’re happy to send it. Just use their address as the delivery address for your order.
We are doing our best to get your favorites back in stock. If an item is sold out, you will have the option of receiving an email when it comes back in stock. You sign up for the "Notify Me" service by choosing the item and selecting the desired size. You will then be asked to enter your e-mail address and you will receive an email if the item is in stock again.
We don't gift-wrap, so you’re parcel will arrive like a normal order. But to be fair, the parcels look pretty good. You also might want to give the lucky person a warning so they know to expect a parcel.
Naturally, we want to send you clothes that fit you. If you don’t know what size to choose, you can always check our size guide.
Click here to find measurements and fitting tips on both women’s and kids’ clothes.
MILK Copenhagen garments are made to last. To enjoy your clothes for years to come, we recommend that you follow these guidelines:
1. Always read the care label or washing instructions and wash accordingly.
2. Wash with similar coloured clothes.
3. Always wash dark clothes separately the first time.
4. Turn garment inside out before washing.
5. Avoid too much detergent.
6. Do not tumble dry, unless it’s clearly indicated on the label.
7. Do not iron prints, sequins or similar details.
No MILK without cookies.
We use cookies when you visit the MILK Copenhagen website in order to maintain your connection to the website. A cookie is a small file of letters and numbers that is stored on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.
The cookies help us to provide you with a better user experience when you browse the website. It also allows us to improve the MILK Copenhagen website. By continuing to browse the website, you are agreeing to the use of cookies. If you do not agree to the use of cookies, please stop using the website immediately.
Strictly necessary cookies. These are cookies that are required for the operation of the website. This includes cookies that enable you to log in to secure areas of the website.
Analytical & performance cookies. These cookies allow MILK Copenhagen to recognize and count the number of visitors. It’s also used to see how visitors move around the website when they are using it. These cookies help us to improve the way the website works, for example, by ensuring that users can easily find what they are looking for.
Functionality cookies. These are used to recognize you when you return to the website. This enables MILK Copenhagen to personalize content for you and remember your account preferences.
Please note that third parties, including providers of external services such as web traffic analysis services, may also use cookies. MILK Copenhagen has no control over these third party cookies. These are likely to be analytical and performance cookies or targeting cookies.
You may refuse the use of cookies by selecting the appropriate settings in your browser. However, if you do this you may lose some useful functionality such as personalisation.
If you want to disable cookies, check the settings of your browser.
MILK Copenhagen will not collect any information about individuals, except where it is specifically and knowingly provided by them.
When you visit the MILK Copenhagen website, our web server collects some basic information such as your browser type, IP address, which pages you accessed on the site, and when. Details of cookies that MILK Copenhagen uses on the website can be found in the Cookie section above.
MILK Copenhagen use this information to provide you with and maintain the quality of the website. We also use it to analyse the use of the website in order to improve it. Personally, identifiable information will not be automatically collected.
This is what we use your personal information for:
Fulfilling purchase and return agreements
Complying with applicable laws
Creating your personal account at MILK Copenhagen
Contacting you about orders, purchases, contests, customer service, and other relevant communication.
Testing and improving our systems
If you have agreed to it, we are also allowed to use your personal information for:
Sending marketing material e.g. newsletters, text messages, and other electronic or digital channels, you have subscribed to.Sending surveys to you and thus allowing you to influence our products services.
We also use your information for analysis purposes to provide you with relevant marketing material and information.
We store your personal information as long as is required by law. Your personal information will then be deleted.
MILK Copenhagen is responsible for the privacy of your details.
Except as described above, MILK Copenhagen will not disclose, sell or rent your personal information to any third party unless you have consented to this. If you do consent but later change your mind, you may contact us to ask for any such activity to stop.
However, if a third party acquires all (or substantially all) of MILK Copenhagen’s business and/or assets, MILK Copenhagen may disclose your personal information to that third party in connection with the acquisition. MILK Copenhagen may also disclose your personal information where required to do so by applicable law, by a governmental body or by a law enforcement agency.
Finally, MILK Copenhagen may also collect anonymised details about visitors to the website for the purposes of aggregate statistics or reporting purposes. However, no single individual will be identifiable from the anonymised details collected for these purposes.
Whilst MILK Copenhagen take appropriate technical and organisational measures to safeguard the personal information that you provide, no transmission over the Internet can ever be guaranteed secure. Consequently, please note that the security of any personal information that you transfer over the internet to MILK Copenhagen cannot be guaranteed.
You have the following rights:
1. The right to be provided with copies of personal information that MILK Copenhagen hold about you at any time, subject to a fee specified by law;
2. The right to ask MILK Copenhagen to update and correct any out-of-date or incorrect personal information held about you free of charge;
3. The right to opt out of any marketing communications that MILK Copenhagen, or any third party to whom they have disclosed your personal information with your consent, may send you.
If you wish to exercise any of the above rights, please write to our customer service.
You must sign in to your account if you want to see your wishlist and purchases or if you want to track your orders. If you receive a message that says your email address/password isn't recognised, simply follow the steps below:
1. Check your email address
Make sure you are using the same email address and password you registered with.
2. Reset your password
If you can't remember your password click on the 'forgot password' link on the sign in page. You'll be prompted to enter your email address and we'll send you an email with a link that will allow you to create a new password for your account.
If you enter your email address and/or password incorrectly three times, your account will be locked for 30 minutes.
3. Contact Us
If, after this you still can't sign in, please contact our customer service. We will try to resolve the issue as fast as possible.
If you can't remember your password, click on the 'forgot password' link on the page. You'll be prompted to enter your email address and we'll send you an email with a link that will allow you to create a new password for your account.
Keep in mind that if you enter your email address and/or password incorrectly three times, your account will be locked for 30 minutes.
If you still can't sign in, please contact our customer service. We will try to resolve the issue as fast as possible.
Once you're logged into your account, you can easily change your password and you can manage your addresses.
Password: When you click 'Change Password' you'll be asked to enter your old password and your new password. Make sure the new password you're entering is at least 8 characters long.
Address: Select 'Manage Addresses' from the column on the right-hand side and then 'Add a New Address'. If this is your preferred delivery address, remember to set it as your default.
Once you've made the relevant changes to your account information, remember to save your changes. Any changes you make to your account will not affect the details of any orders you've already placed.
It's worth checking your account every once in a while, just to make sure we have the right details for you.
No, you don’t need to have an account to shop with us. But you will be asked to enter your email, name, shipping address and phone number before checking out.
Creating an account at MILK Copenhagen is simple and allows you to order easily without having to fill in your details every time you shop with us.
You will also receive benefits such as order overview, regular newsletters and exclusive discount and special offers.
Join MILK Copenhagen now, or you can start shopping straight away and set up your account when you check out - whichever suits you best!
If you no longer wish to subscribe to MILK Copenhagen emails, you can unsubscribe simply by clicking on the unsubscribe link in one of our emails at the bottom of the email.
