RIGHT OF WITHDRAWAL

You have the right to cancel this purchase agreement without giving any reason within 30 days. The cancellation period ends 30 days after the date on which you or another third party specified by you (but not the carrier) takes physical possession of the goods, or the goods are delivered to a carrier collection point that you selected at the time of ordering.

In the case of an agreement for multiple goods ordered in one order and delivered separately (i.e. separate deliveries), the cancellation period expires 30 days after the date on which you or another third party specified by you (but not the carrier) comes into physical possession of the last item, or the last item was delivered to a carrier pickup location that you selected at the time of ordering.

In order to exercise the right of withdrawal, you must inform MILK Copenhagen in an unequivocal statement (via e-mail) that you would like to exercise your right of withdrawal.

Consequences of regret
If you regret entering into this purchase agreement, we will refund you all payments we have received from you, with the exception of returns to which a return shipping fee of DKK 39 is added, without undue delay and in any case no later than 30 days from the day we receive notification of your decision to cancel the purchase agreement with Milk Copenhagen.

We will refund the payments using the same payment methods you used for the original transaction. In any event, you will not incur any fees as a result of such refund. We can withhold the amount to be refunded until we have received the goods back.

You must send the goods back without undue delay and in any case no later than 30 days from the day on which you notify us that you regret entering into the purchase agreement with us. The deadline is met if you send the goods back before the 30 days have expired.

We recommend that you save the delivery receipt as proof that you have delivered the package to PakkeShop/posthouse.

You are only responsible for any deterioration in the value of the goods due to the handling of the goods if the deterioration in value is due to more than is necessary to determine the nature, characteristics and function of the goods.

PAYMENT

We accept the following means of payment:

  • Dankort/Visa
  • Maestro
  • MasterCard
  • Paypal
  • MobilePay
  • Amex
  • Apple Pay
  • Google Pay

CVV (Credit Card Verification Number)
If you pay by credit card, you will be asked to enter the card's security code. You will find the three-digit security code on the back of your payment card, usually on the right side of the back of the payment card. The security code is necessary for the payment to be completed and to maintain a high level of security. There may also be other similar safeguards.

DELIVERY

We usually deliver within 1-3 working days in Denmark and 4-7 working days internationally.

In Denmark you can choose between GLS package shop, GLS home delivery and internationally we ship with DHL.

RETURN

If you have regretted a purchase, we will refund the amount for the clothes sent. If you use the attached return label, NOK 39 will be deducted from the postage. If a return label from us is not used, you pay for the freight yourself and no return freight will of course be charged.

It takes approx. 3-7 working days to receive and process a return package. Subject to busy periods, we point out that longer processing times may occur.

If you have not received a return label or misplaced it, please send an email to kundeservice@milkcopenhagen.com

Other questions about returns and refunds? Find more answers below or contact our customer service at kundeservice@milkcopenhagen.com


COMPLAINTS

MILK Copenhagen provides a 24-year warranty in accordance with the Danish Sales Act, which includes manufacturing and material defects found during normal use of the product. The warranty does not cover faults, damage or wear, directly or indirectly caused by incorrect use, poor maintenance, violence or unauthorized interference. Complaints about defects that are discovered during the usual examination of the goods must be reported to MILK Copenhagen within 4 working days after receipt of the goods. The item can subsequently be returned for repair, exchange or refund.

DISCLAIMER

MILK Copenhagen reserves the right to correct any possible errors, errors in pricing and product descriptions.

COPYRIGHT

The content of this webshop, such as text, graphics, logo, icons, images, data, etc. belongs to MILK Copenhagen or our suppliers. All misuse and copying of private material without permission is therefore not permitted. If you want to use our materials, you must get approval from us.

COOKIES

No MILK without COOKIES.

We use cookies when you visit MILK Copenhagen's website to maintain your connection to the webshop. We use:

Strictly necessary cookies: These are cookies that are necessary for the operation of the website. This includes cookies that allow you to log into secure areas of the website.

Analytical and Performance cookies: These cookies enable MILK Copenhagen to recognize and count the number of visitors. It is also used to see how visitors move around the website when they use it. These cookies help us to improve the way the website works, for example by ensuring that users can easily find what they are looking for.

Functionality cookies: These are used to recognize you when you return to the website. This enables MILK Copenhagen to personalize content for you and remember your account settings and preferences.

Cookies help us to give you a better user experience when you use the website. By continuing to use the website, you accept the use of cookies. If you do not accept the use of cookies, you must immediately stop using the website.

PRIVACY

MILK Copenhagen does not collect information about individuals, except where it is specifically and knowingly provided by them. When you visit MILK Copenhagen, our web server collects some basic information such as your browser type, IP address, which pages you have accessed on our website and when. Details about the cookies that MILK Copenhagen uses can be found in the "Cookies" section above.

MILK Copenhagen uses this information to provide you and maintain the quality of the website. We also use it to analyze the use of the website in order to improve it. Personally identifiable information is not collected automatically.

SECURITY

While MILK Copenhagen takes appropriate technical and organizational precautions to protect the personal information you provide, no connection over the Internet can ever be guaranteed to be secure. You should therefore be aware that the security of personal information that you transfer over the internet to MILK Copenhagen cannot be guaranteed. On the other hand, we are constantly working to make our website more secure.