COOKIE AND PRIVACY POLICY
When you visit milkcopenhagen.com, we collect information about all visits to the website. We use this information to improve your user experience, assess the use of the individual elements on milkcopenhagen.com and to support our marketing.

Here you can read about the information we collect, how we process the information, what we use it for, who has access to the information, and how you can contact us regarding cookies and privacy policy.

The collection of personal customer information on milkcopenhagen.com takes place within the framework of existing legislation and the EU's General Data Protection Regulation (GDPR).

milkcopenhagen.com automatically registers IP address, as well as data regarding your movements between different pages and services on the website. If you log in or sign up for our newsletter, we also register this so that we can make it easier for you next time.

In this connection, we use various analysis tools, such as Google Analytics, which help us collect statistical information about the use of milkcopenhagen.com and make it a better experience for you.

milkcopenhagen.com collects information from users from five sources:

• From cookies when you visit our websites, e.g. IP address, country, pages viewed, categories viewed, brands viewed, interaction/clicks and searches.

• From purchase , e.g. demographic data, email address, payment information, items, order amount, discount level, brands and frequency. Included is the sending of transactional emails, e.g. order confirmation, shipment confirmation and refund confirmation.

• From user behavior and engagement in the sent communication (e-mail, SMS, direct mail or telephone), e.g. opening rate, click rate and time spent reading the emails, sender domain and type of email client.

• From users who provide information about themselves, e.g. by adding a favorite brand or information to the customer profile.

• From credit rating from third party rating company.

The purpose of collecting the information serves different areas:

• Obligations . To fulfill our obligation to you as a customer or user of our service, such as purchase, invoicing, customer service and MitMilk Copenhagen account.

• Customer service . To be able to perform customer service via MitMilk Copenhagen account, e-mail, chat or telephone. Answer questions in relation to your order or previous orders, correct errors and guide the customer.

• Marketing . To display inspiration, product offers/services and personal recommendations via web, e-mail, SMS, direct mail, telephone and via third-party marketing.

• Customer experience . To improve the customer experience when interacting with Milk Copenhagen, such as personalization of your experience on milkcopenhagen.com, development of new functions, services and products. This also includes managing, protecting, operating and maintaining our websites, system administration and security and consenting to aggregate statistics about site usage, purchases and to improve understanding of our customer preferences.

• Fraud and risk . To prevent fraud and perform risk assessment.

• Legislation . To comply with applicable legislation.

Profiling
Milk Copenhagen forms individual customer profiles, based on collected data about you, across all data sources/categories, e.g. browsing behavior along with your purchases and information you have provided, e.g. favorite brand and favorite products. We combine and analyze this data with the aim of improving your experience on milkcopenhagen.com and to tailor personalized offers and services, as well as to define the frequency of communication.

Duration of data storage
We retain your personal information for the period necessary to fulfill the purposes outlined in these Terms of Sale and Delivery, unless a longer retention period is required or permitted by law for legal, tax or regulatory reasons or other legitimate business purposes .

What is a cookie?
When you visit milkcopenhagen.com, cookies are stored on your computer. A cookie is a small text file that is stored and stored in your browser to recognize your computer on repeat visits. There is no personally sensitive information stored in our cookies.

Virtually all websites use cookies. They are located on your own computer as an aid to yourself and help to analyze how the website is used so that the user experience can be improved. In several cases, cookies may be necessary to be able to provide a certain service on the website.

The information in your cookies is sent between your browser and a web server and contains e.g. information about user settings, login and how the website is used.

What are cookies used on milkcopenhagen.com?

Browsing
When you visit milkcopenhagen.com, we collect information about all visits to our website. We use this information to improve your user experience, evaluate the use of individual elements on milkcopenhagen.com and to support our marketing.

Browsing may trigger a service email
milkcopenhagen.com collects your browsing behavior, e.g. displayed categories, brands, products, to improve the communication of relevant products and offers to satisfy you. An example of this collection is the products you have placed in your shopping basket, where you have chosen not to complete the purchase. This may result in a service email reminding you of the products you left in your shopping cart. If you do not want to receive e-mails about unfinished orders, you can unsubscribe directly via the link at the bottom of the e-mail or go to MitMilk Copenhagen > My personal data .

Automatic login
Based on various parameters, such as The IP address, device and cookies, milkcopenhagen.com automatically registers who you are when you move between different pages and services on the website. This means that if you are logged in to our website, you will automatically be logged in the next time you visit Milk Copenhagen from the same device. The same automatic login occurs if you click on an e-mail from Milk Copenhagen.

Analytical tool
We use various analytical tools, such as Google Analytics, which helps us collect statistics about the use of milkcopenhagen.com, to give you a better experience.

To determine who visits our websites, we use cookies to keep demographic and user-related statistics. In this way, we get the opportunity to adapt and create content and services that match your and other users' interests and wishes. Below you can see the purposes for which cookies are used on milkcopenhagen.com

Third party cookies
milkcopenhagen.com uses a number of third-party services on our pages. These services sometimes also use cookies. You can choose to reject third-party cookies in your browser by following this link: https://www.youronlinechoices.com/den/dine-valg.

Among other things, third-party cookies are used to create statistics on your visits to milkcopenhagen.com. Here we use the cookie for e.g. to know which pages you visit and how long you are on them. Here we use the Google Analytics system provided by Google.

You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Marketing/re-targeting
milkcopenhagen.com also works with companies to improve our online advertising to ensure that you only see relevant ads. In this connection, we use the following suppliers: Facebook, DoubleClick, Criteo, Sociomantic, Adform, Youtube, Instagram and Google. If you want to be excluded from this type of advertising, you can remove your cookie.

milkcopenhagen.com contains third-party components such as "Facebook Recommend", "Facebook Like" or "Google+". These third-party components cause the owner of the third-party component, such as Facebook or Google, to receive technical data about your browser, IP address, which pages you visit on milkcopenhagen.com and the like. The processing carried out by the owner of the third-party component is beyond our control and is solely between you and the owner of the third-party component.

milkcopenhagen.com uses these components to link directly to our social media pages and thereby ensure easy navigation for you as a customer.

Functionality
A number of technical cookies are set on milkcopenhagen.com, which are necessary to handle the functionality in several places on milkcopenhagen.com. These are cookies that are stored when you log in to milkcopenhagen.com. In addition, cookies are stored to keep track of the contents of your shopping basket, your favourites, etc

How do I avoid cookies?
If you do not wish to receive cookies, you can either block all cookies, delete existing cookies from your computer or receive a warning before cookies are saved.

We recommend that you read our entire cookie policy thoroughly before considering making changes to your cookie settings on your computer, as well as reading about cookies on other websites.

A change in cookie settings can result in a degraded user experience when you visit our and other websites.

You should be aware that if you do not accept cookies, there may be functionality on milkcopenhagen.com that does not work.

Firefox
To delete cookies, go to Features -> Settings -> Privacy -> remove individual cookies or clear your history.

To block cookies, go to Features -> Settings -> Privacy -> in the drop-down menu under history select “use custom settings for history” -> tick “Always use private Browsing mode” and uncheck “Accept cookies from sides”.

Internet Explorer
To delete cookies, go to Features -> Internet settings -> General tab -> Press the Delete button -> Cookies-> Delete.

To block cookies, go to Features -> Internet settings -> Privacy -> Take the slider and move it to the top. Then you block all cookies. -> Click OK.

Google Chrome
To delete cookies, press the tool button -> Tools -> Delete browsing data -> Delete cookies and other website data -> Clear browsing data.

To block cookies, press the tool button -> Settings -> Show advanced settings -> Content settings -> Click “Always block websites to store data” and tick “Block third-party cookies and website data” -> Ok

Safari
To delete cookies, press the tool button -> Settings -> Security -> Press the “Show cookies” button. Here you can either delete cookies from a single domain or remove all cookies.

To block cookies, press the tool button -> Settings -> Security -> Under “Accept cookies” select “never”.

Contact regarding personal data
If you want access to the information registered about you with us, you must contact: info@milkcopenhagen.com . If incorrect data has been registered, or if you have other objections, you can contact us at the same place. You have the opportunity to gain insight into what information is registered about you, and you can object to a registration in accordance with the Personal Data Act.

As a customer, you have the right to access your collected data categories (articles 15, 16 and 17) and you can object to the registration according to the relevant rules of the EU General Data Protection Regulation (GDPR). Upon relevant request, we will update, change or remove personal information that we control, subject to the violation of any legislation.

We may refuse requests that are unreasonably repetitive, require disproportionate technical intervention (e.g. new system development or significant change to existing processes), affect other individuals' personal data, or requests that are extremely impractical (e.g. .information from backup systems). All inquiries regarding this must be addressed directly to customer service via e-mail info@milkcopenhagen.com .

Protection of personal data
According to the law, your personal information must be stored securely and confidentially. We store your personal information on high-security servers located in controlled facilities, and our security measures are regularly reviewed to determine whether our user information is being handled properly and while still respecting your rights as a user. However, we cannot guarantee 100 percent security of data transfers via the Internet. This means that there may be a risk of others unjustifiably forcing access to information when data is sent and stored electronically. You thus submit your personal information at your own risk.

Personal information is deleted or anonymized on an ongoing basis as the purpose for which it was collected ends.

The rapid development of the internet means that changes in our processing of personal data may become necessary. We therefore reserve the right to update and change these guidelines for the processing of personal data. If we do, we will of course correct the date of "last updated" at the bottom of the page. In the event of significant changes, we will notify you in the form of a visible notice on our website.

You have the opportunity to complain about the processing of information and data concerning you. The complaint is submitted to the Danish Data Protection Authority.

You can contact milkcopenhagen.com via:
Email: info@milkcopenhagen.com
Per telephone: ( + 45) 31 44 24 78