If an item is not in stock, we will refund the money within five working days. The money will be refunded to the card you have used to purchase your item.
If you want the clothes in a different size or colour, simply fill in the return slip and send the item back using the return label.
Please, send items back in the original shipping box without removing tags etc.
For Dutch customers:
Please use the DHL return form.
Please write with big letters "RETURN PARCEL" outside of the box/ parcel.
Please send your item to:
MILK COPENHAGEN ApS
Balticagade 10b, st. tv.
8000 Aarhus C.
Purchased items are exchangeable into a different size and color. All exchanges are based on stock availability and MILK COPENHAGEN offers free shipping. If the an item is no longer in stock, the customer will get a refund, not including a shipping cost of DKK 39. We enclose a return label in all shipments and recommend you to use for shipping of all returns. If the return label is not placed on the box, the customer pays the entire shipping of DKK 39.
Cancellation of purchase order
We have enclosed a return label in each package, which we encourage our customers to use. When using the return label on all returns items the full cost of the items will be credited, minus DKK 39 for the return shipping cost.
When not using the return label, the customer will pay for the entire shipping cost.
Complaints and incorrect deliveries
MILK COPENHAGEN pays for your shipping costs if you want to exchange or return items due to package errors or complaints.
We have enclosed a return label in all shipments, and we encourage you to use it if you want to return items due to packaging errors and complaints.
If the enclosed return label is not used, we will refund the customer's full shipping cost.
In accordance with consumer law, MILK Copenhagen offers a two year warranty. This includes manufacturing errors and errors in the material, which are discovered when using the product.