Prices

All prices shown on our website are in Euro incl. VAT.

Delivery

Delivery time is 3-5 days. All orders are packaged and delivered with DHL from our warehouse in Aarhus, Denmark. Extended delivery times may occur, especially with the launch of a new collection.

It is not possible to buy or pick up items directly from our warehouse. We currently deliver to Denmark, Sweden, Norway, Finland, Switzerland, and Germany. Unfortunately, we don't deliver to other countries, including The Faroe Islands and Greenland.

Shipping costs

The price for shipping in Denmark is DKK 39.00 for private delivery and DKK 59.00 for business delivery. Shipping cost is FREE OF CHARGE when you order items for more than 999 DKK

NB. For commercial shipping, you must choose 'Company delivery' in the basket before clicking on "Go to order". It is not enough to just enter a company address as a delivery address.

Returns

You have 30 days to return any unused item. When receiving the item, please, check it for any damages. If the shipping box and/or content is damaged when you receive it, please report to us immediately. If you want a refund for an item, please, fill out the return slip, which came with your items, and enclose it when you return the item. We enclose a returns note in all shippings and we encourage you to use it. (See more in 'FAQ' regarding exchange under 'Return'.) Completed and approved returns are refunded to the card you have used to purchase the items. We also cover your shipping cost, If you want to return items because of an error on our part. It is very important that you write the reason for the return in detail on the return slip.

Complaints

MILK COPENHAGEN grants a 2-year warranty in accordance with the Danish Sale of Goods Act, comprising manufacturing and material defects found in the normal use of the product. The warranty does not cover errors, damages or wear, directly or indirectly caused by improper use, poor maintenance, violence or unauthorised intervention. Complaints about defects and deficiencies, which should be discovered by usual examination of the goods must be notified to MILK COPENHAGEN within 4 working days after receiving the item. The item can subsequently be returned for repair, exchange or credit (money back).

Disclaimer

MILK COPENHAGEN reserves the right to correct any errors, mistakes in pricing and products description.

Copyright

Content on this website, such as text, graphics, logo, icons, pictures, data etc. belong to MILK COPENHAGEN or our suppliers. All misuse and copying of private material without permission is therefore not permitted. If you want to use our materials, you must have approval from us.

Payment

At MILK COPENHAGEN we offer the following payment options: VISA / Dankort, VISA, VISA Electron, MasterCard, Maestro. When ordering items in our webshop. Your credit card information will not be viewed or stored in the webshop. Your payment will be debited when we have shipped your items.