Terms and Conditions
All prices shown on our website are in Euro incl. VAT.
Delivery time is 3-5 days. All orders are packaged and delivered with DHL from our warehouse in Aarhus, Denmark. Extended delivery times may occur, especially with the launch of a new collection.
It is not possible to buy or pick up items directly from our warehouse. We currently deliver to Denmark, Sweden, Norway, Finland, Switzerland, and Germany. Unfortunately, we don't deliver to other countries, including The Faroe Islands and Greenland.
The price for shipping in Denmark is DKK 39.00 for private delivery and DKK 59.00 for business delivery. Shipping cost is FREE OF CHARGE when you order items for more than 999 DKK
NB. For commercial shipping, you must choose 'Company delivery' in the basket before clicking on "Go to order". It is not enough to just enter a company address as a delivery address.
In the case of backorders, you will only be charged an amount corresponding to your invoice. Remaining payment occurs when you receive your backorder. When you order your items, it will appear in a message if the item is back-ordered. Your order confirmation will also indicate whether your order is intended for partial shipment.
You have 14 days to return any unused item. When receiving the item, please, check it for any damages. If the shipping box and/or content is damaged when you receive it, please report to us immediately. If you want a refund for an item, please, fill out the return slip, which came with your items, and enclose it when you return the item. We enclose a return label in all shippings and we encourage you to use it. (See 'Terms and conditions' regarding exchange under 'Return' if necessary.) Completed and approved returns are refunded to the card you have used to purchase the items. We also cover your shipping cost, If you want to return items because of an error on our part. It is very important that you write the reason for the return in detail on the return slip.
MILK COPENHAGEN grants a 2-year warranty in accordance with the Danish Sale of Goods Act, comprising manufacturing and material defects found in the normal use of the product. The warranty does not cover errors, damages or wear, directly or indirectly caused by improper use, poor maintenance, violence or unauthorized intervention. Complaints about defects and deficiencies, which should be discovered by usual examination of the goods must be notified to MILK COPENHAGEN within 4 working days after receiving the item. The item can subsequently be returned for repair, exchange or credit (money back).
Our webshop sends information directly to Bambora in encrypted form via a secure SSL connection. Only you and Bambora can read this information. Your card details are not viewed or stored on the webshop.
MILK COPENHAGEN reserved the right for any display errors or mistakes, as well as discontinued products.
Content on this website, such as text, graphics, logo, icons, pictures, data etc. belong to MILK COPENHAGEN or our suppliers. All misuse and copying of private material without permission is therefore not permitted. If you want to use our materials, you must have approval from us.
At MILK COPENHAGEN we offer the following payment options: VISA / Dankort, VISA, VISA Electron, MasterCard, Maestro. When ordering items in our webshop, your card details will be sent directly to Bambora in encrypted form via a secure SSL connection. Only you and Bambora can read this information. Your credit card information will not be viewed or stored in the webshop. Your payment will be debited when we have shipped your items.