Update: We are still shipping your orders – Free Shipping over 100 euros
Your estimated delivery date is in your order confirmation email. Please wait until this date for your order to arrive.
You’ll be able to get the latest updates on your order by clicking the tracking link in your shipping confirmation email. Alternatively, you can log into ‘My Account’ and click ‘Track This Order’.
Your tracking link will be able to provide up to date information on the status of your order.
If your estimated delivery date has passed and you haven’t received your order, please get in touch with our customer service, so we can help you further.
We can deliver to your permanent residential address or to your work address. If you want your delivery to reach you at work, you need to make sure that someone will be there to receive the goods and sign off when our delivery partner will deliver to your workplace.
If your order has been sent to you using a trackable service, you can follow it on its journey to you. You'll receive a shipping confirmation email from us once your order has left our warehouse. Just click on your tracking link in the email to view the up to date tracking.
In most cases, any customs or import duties are charged once the parcel reaches its destination country.
In a few cases, customers may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel.
MILK Copenhagen has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary.
If you want to be sure what handling fees and taxes are in your area, please contact your local customs office before you order.
We ship your order as quickly as we can. For international delivery it’s usually 7 days. During busy times, the delivery may be longer than normal. Your estimated delivery date is in your order confirmation email.
If your order hasn't arrived by the delivery date in your confirmation email, please, get in touch with our customer service so we can help you. You can find all the ways to get in touch with us here.
We want you to be happy with all your MILK Copenhagen clothes. If you're not fully satisfied we have made it easy to return one or more items. You always have 30 days to return the clothes, and we’ll give you a full refund by the same method you used to pay.
Return item might take up to 14 working days.
We ask that you return the clothes in a clean, unworn condition and with all their tags still attached. Naturally, any faulty item can be returned and refunded. If a returned item is used, damaged, soiled or in any other way not in a condition suitable for resale, it will not be refunded.
Other questions about returns and refunds? Find the answers below or contact us at customerservice@milkcopenhagen.com.
Returning an item is a little different due to customs. Luckily it’s still very simple. Just click on the DHL link below, get a return note and follow the instructions.
Click here to get your DHL return note.
Can’t find your returns note? Don’t worry. You can print a new return note and enclose it in the parcel. Just follow the instructions on the note and make sure you have written down your order number. We need your order details in order to process your return. Once you have filled out the return note, put it in the parcel with the item, you’d like to return.
Click here to print a new return note.
Are you returning an item from the Netherlands? Click on the DHL link below, get a return note and follow the instructions.
Click here to get your DHL return note.
Normally we do not refund the delivery charges on returned items.
If you want to return a faulted or incorrect item, please click here.
We offer an exchange to different colour or size If the item is in stock. Just fill in your return form and put it in the parcel with the items you want to exchange. Be sure to note, which items you are returning, and be sure that your order number is on the return note.
You can return your parcel using any postal service.
Returns might take up to 14 working days before we receive them. Once we received your return item, we’ll send you an email confirming the exchanged items. You can expect the exchange item delivery in 7-14 days.
Returns might take up to 14 working days before we receive them. As soon as we have received your return item, we’ll send you an email. If you have trouble finding the email, it might have got stuck in your spam folder.
If you still haven’t heard from us, please contact our customer service. Please, let us know your original order number and the name and number of your item.
If we receive your return item within 30 days, we will give you a full refund.
We aim to refund you within 14 days of receiving the returned item. If you have not received a refund within 14 working days, please get in touch with our customer service.
Do you want to return a gift bought from our online shop? We accept all return items, as long as you follow our regular return procedure. Make sure you have the receipt and the order number. If you don’t have a return label, you can print one here.
Do you want to make a last minute change? If we haven't shipped your order yet, we'll be happy to change your order.
Contact our customer service before 12 AM to change your order.
Missing an item? Don’t worry! It’ll probably arrive soon. In the meantime, please make sure that your order is correct:
1. Some of your items may have been sent in separate parcels.
2. Please check your confirmation email to see if all your items have been confirmed.
If your order has been sent in different parcels then each delivery note will tell you the items you can expect to find inside.
3. Please check the delivery notes from each part of your order to make sure you're not missing anything.
If an item is missing, please get in touch with our customer service. Make sure you have your order number and the name and number of your the missing item ready. We will resolve the issue for you as quickly possible.
If you have any issues with your customs invoice that you've received from MILK Copenhagen, please contact our customer service, so we can resolve the issue as quickly as possible.
Find more information about customer service here.
We want to make your shopping at MILK Copenhagen simple and easy. If you have any questions about us or our online shop, you can hopefully find the answers in our Customer Help section.
If you can’t find an answer, or if you want to get in touch with our customer service for further information, you’re always welcome to contact us.
You can get in touch with us here:
Email: customerservice@milkcopenhagen.com
Phone: (+45) 31 44 24 78
Our customer service opening hours are:
Monday-Friday 10 am - 9 pm GMT
Saturday-Sunday 11 am - 9 pm GMT
If you call within our customer opening hours you will hopefully get in touch with us straight away. If the phone is busy, please try again later or email us.
You can expect us to get back to you within 24 hours.
What information does customer service need?
Everything goes smoother when you include as much information as possible in your email or, if you call us, have it ready. Please include:
- Your order number
- Style name and style number
- Your name and email address
We’ll make sure to help you as quickly as possible.
Still haven’t found what you’re looking for?
- Try using the search bar at the top of the page.
- Browse the categories
You can browse each category of product using the Women or Kids tabs at the top of the page. Just hover over them and you can select the category you want to look at.
MILK Copenhagen is an online brand exclusively, so you can’t find us at your local high-street or department store.
We focus our efforts on bringing you a fun and easy online experience and the best fashion news and tips.
On the upside, you don’t have to worry about opening hours. Instead, you can shop any time you’d like - in your pyjamas with your feet up.
If you want to send someone a gift from MILK Copenhagen, we’re happy to send it. Just use their address as the delivery address for your order.
We don't gift-wrap, so you’re parcel will arrive like a normal order. But to be fair, the parcels look pretty good. You also might want to give the lucky person a warning so they know to expect a parcel.
Naturally, we want to send you clothes that fits you. If you don’t know what size to choose, you can always check our size guide.
Click here to find measurements and fitting tips on both women’s and kids’ clothes.
MILK Copenhagen clothing are made to last. To enjoy your clothes for years to come we recommend you to follow these guidelines
1. Always read the care label or washing instructions and wash accordingly.
2. Wash with similar coloured clothes.
3. Always wash dark clothes separately the first time.
4. Turn garment inside out before washing.
5. Avoid too much detergent.
6. Do not tumble dry, unless it’s clearly indicated on the label.
7. Do not iron prints, sequins or similar details.
No MILK without cookies.
We use cookies when you visit the MILK Copenhagen website in order to maintain your connection to the website. A cookie is a small file of letters and numbers that is stored on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.
The cookies help us to provide you with a better user experience when you browse the website. It also allows us to improve the MILK Copenhagen website. By continuing to browse the website, you are agreeing to the use of cookies. If you do not agree to the use of cookies, please stop using the website immediately.
Strictly necessary cookies. These are cookies that are required for the operation of the website. This includes cookies that enable you to log in to secure areas of the website.
Analytical & performance cookies. These cookies allow MILK Copenhagen to recognize and count the number of visitors. It’s also used to see how visitors move around the website when they are using it. These cookies help us to improve the way the website works, for example, by ensuring that users can easily find what they are looking for.
Functionality cookies. These are used to recognize you when you return to the website. This enables MILK Copenhagen to personalize content for you and remember your account preferences.
Please note that third parties, including providers of external services such as web traffic analysis services, may also use cookies. MILK Copenhagen has no control over these third party cookies. These are likely to be analytical and performance cookies or targeting cookies.
You may refuse the use of cookies by selecting the appropriate settings in your browser. However, if you do this you may lose some useful functionality such as personalisation.
If you want to disable cookies, check the settings of your browser.
MILK Copenhagen will not collect any information about individuals, except where it is specifically and knowingly provided by them.
When you visit the MILK Copenhagen website, our web server collects some basic information such as your browser type, IP address, which pages you accessed on the site, and when. Details of cookies that MILK Copenhagen uses on the website can be found in the Cookie section above.
MILK Copenhagen use this information to provide you with and maintain the quality of the website. We also use it to analyse the use of the website in order to improve it. Personally, identifiable information will not be automatically collected.
This is what we use your personal information for:
Fulfilling purchase and return agreements
Complying with applicable laws
Creating your personal account at MILK Copenhagen
Contacting you about orders, purchases, contests, customer service, and other relevant communication.
Testing and improving our systems
If you have agreed to it, we are also allowed to use your personal information for:
Sending marketing material e.g. newsletters, text messages, and other electronic or digital channels, you have subscribed to.Sending surveys to you and thus allowing you to influence our products services.
We also use your information for analysis purposes to provide you with relevant marketing material and information.
We store your personal information as long as is required by law. Your personal information will then be deleted.
MILK Copenhagen is responsible for the privacy that you provide to us.
Except as described above, MILK Copenhagen will not disclose, sell or rent your personal information to any third party unless you have consented to this. If you do consent but later change your mind, you may contact us to ask for any such activity to stop.
However, if a third party acquires all (or substantially all) of MILK Copenhagen’s business and/or assets, MILK Copenhagen may disclose your personal information to that third party in connection with the acquisition. MILK Copenhagen may also disclose your personal information where required to do so by applicable law, by a governmental body or by a law enforcement agency.
Finally, MILK Copenhagen may also collect anonymised details about visitors to the website for the purposes of aggregate statistics or reporting purposes. However, no single individual will be identifiable from the anonymised details collected for these purposes.
Whilst MILK Copenhagen take appropriate technical and organisational measures to safeguard the personal information that you provide, no transmission over the Internet can ever be guaranteed secure. Consequently, please note that the security of any personal information that you transfer over the internet to MILK Copenhagen cannot be guaranteed.
You have the following rights:
the right to be provided with copies of personal information that MILK Copenhagen hold about you at any time, subject to a fee specified by law;
the right to ask MILK Copenhagen to update and correct any out-of-date or incorrect personal information held about you free of charge;
and the right to opt out of any marketing communications that MILK Copenhagen, or any third party to whom they have disclosed your personal information with your consent, may send you.
If you wish to exercise any of the above rights, please write to our customer service. You can contact us here.
You must sign in to your account if you want to see your wishlist and purchases or if you want to track your orders. If you receive a message that says your email address/password isn't recognised, simply follow the steps below:
1 Check your email address
Make sure you are using the same email address and password you registered with.
2 Reset your password
If you can't remember your password click on the 'forgotten password' link on the sign in page. You'll be prompted to enter your email address and we'll send you an email with a link that will allow you to create a new password for your account.
If you enter your email address and/or password incorrectly three times, your account will be locked for 30 minutes.
3 Contact Us
If, after this you still can't sign in, please contact our customer service. We will try to resolve the issue as fast as possible.
You can get in touch with our customer service here.
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